Recently retired from Augustana College in Rock Island, Illinois., Hay was professor and held the Stuart and Virginia Harbour Chair of Communication Studies. In addition to teaching, Hay served in various administrative roles as department chair, associate dean, and twice as the interim dean and chief academic officer of the college. She directed the Community Engagement Center and established a certificate in nonprofit leadership development. Hay chaired the National Communication Association’s College and University Section and the Communication Assessment Commission. Volunteer activities in the community include tutoring at Longfellow School and the United Way after school reading program, and helping at Festival of Trees, and Race for the Cure. Prior to returning to Iowa in 1989, Hay and her family lived in Wisconsin and Virginia. She holds a BA. and M.A. from the University of Northern Iowa and a Ph.D. from Iowa State. She started her professional life as a secondary teacher at Waverly-Shell Rock High School and Dubuque Wahlert.